FAQ

Questions? We’ve got clear answers.

We believe communication should be as clean as your property. Here are the most common questions we get about our services, process, and what to expect.

General Service Questions

Do you offer free estimates?

Yes - every quote is 100% free, with no pressure or obligation. Just fill out the short form or give us a call, and we’ll respond quickly with clear pricing.

What areas do you serve?

We serve Knoxville and nearby communities including Fountain City, Bearden, West Hills, Cedar Bluff, Hardin Valley, Powell, and more across Knox County.

Do you clean both residential and commercial properties?

Absolutely. We work with homeowners, business owners, churches, schools, and property managers throughout the Knoxville area.

Are you insured?

Yes - Cox Exterior Cleaning is fully insured for residential and commercial work. We take safety and responsibility seriously.

Process & Scheduling Questions

How does the process work?

It’s simple:

1️⃣ Request a fast quote.
2️⃣ Approve and schedule your service.
3️⃣ Relax and enjoy your clean property.

How soon can I get on the schedule?

Most residential jobs can be booked within 5–10 business days, depending on the season.

Do I need to be home during the cleaning?

Not necessarily. As long as we have exterior access and any necessary instructions, we can complete your service while you’re away.

What payment methods do you accept?

We accept most major payment methods - cash, card, and digital invoice payments through our secure system.

Service-Specific Questions

Will pressure washing damage my siding, roof, or deck?
What’s the difference between soft washing and pressure washing?

Soft washing uses lower pressure and cleaning solutions to lift organic buildup gently. Pressure washing uses higher pressure for hard surfaces like concrete or brick. We’ll always recommend the right option for your property.

How long will my property stay clean?

Most exterior surfaces stay clean 3–12 months, depending on shade, humidity, and surrounding vegetation.

Do you clean gutters and windows too?

Yes - gutter cleaning is one of our core services, and we’ll be expanding into window cleaning soon.

Customer Experience Questions

What if something isn’t right after the job?

We’ll fix it - fast. If you’re not completely satisfied, we’ll come back and make it right.

Will I get reminders or updates before the job?

Yes. We communicate clearly before, during, and after service so you always know what’s happening and when.

Do you offer recurring service plans?

Yes. We can set up seasonal or annual cleanings to keep your property looking its best year-round.

Ready for a clean that lasts?

Quick quotes, clear communication, and results that make your property look its best again. Let’s bring back the beauty of your space.